Warranty Policy

RenewDrone specializes in pre-owned DJI products. For drones and handheld devices purchased directly from RenewDrone (RD), we provide warranty service based on the specific model and condition selected at the time of purchase.

Warranty Coverage

All warranty services are provided solely by RenewDrone and cover quality-related issues under normal use conditions.

Warranty Start Date

The warranty period begins on the date you receive the product, as confirmed by the delivery record.

Warranty Duration

For all products purchased directly from RenewDrone, we provide warranty coverage based on the condition grade selected at the time of purchase.
Please refer to our Product Condition & Warranty Eligibility for detailed coverage terms.

Product Condition & Warranty Eligibility

  • Open Box

    Opened but never used or activated.
    This condition includes a 12-month warranty.

  • Like New

    Opened, activated, and fully functional, with no wear or scratches.
    This condition includes a 12-month warranty.

  • Good

    Opened, activated, and fully functional, with noticeable wear or scratches.
    This condition includes a 6-month warranty.

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Free warranty service will not be provided in the following situations:

  1. The repair request is submitted after the warranty period has expired.

  2. A valid proof of purchase, receipt, or invoice is not provided, or there is reasonable evidence that such documentation has been forged or altered.

  3. Damage resulting from unauthorized modification, disassembly, or opening of the product casing, or from failure to follow official DJI instructions or manuals.

  4. Damage caused by improper installation, misuse, or operation not in accordance with official DJI instructions or manuals.

  5. Damage caused by operating the product in adverse weather conditions, including but not limited to strong winds, heavy rain, or sandstorms.

  6. Damage or reliability/compatibility issues resulting from the use of uncertified third-party parts.

  7. Damage caused by service, repair, or maintenance performed by service providers not authorized by DJI.

Warranty Claims

If you experience any quality-related issues during the warranty period, please contact RD customer support directly. Proof of purchase is required for all warranty claims.