Warranty Policy
RenewDrone specializes in pre-owned DJI products, and also offers a selection of brand new DJI products. For drones and handheld devices purchased directly from RenewDrone (RD), we provide warranty service based on the specific model and condition selected at the time of purchase.
Warranty Coverage
All warranty services are provided solely by RenewDrone and cover quality-related issues under normal use conditions.
Warranty Start Date
The warranty period begins on the date you receive the product, as confirmed by the delivery record.
Warranty Duration
For all products purchased directly from RenewDrone, we provide warranty coverage based on the condition grade selected at the time of purchase.
Please refer to Product Condition & Warranty Eligibility below for detailed coverage terms.
Product Condition & Warranty Eligibility
-
Brand New
Factory-sealed, unopened, and unused.
This condition includes a 12-month warranty. -
Open Box
Opened but never used or activated.
This condition includes a 12-month warranty. -
Like New
Opened, activated, and fully functional, with no wear or scratches.
This condition includes a 12-month warranty. -
Good
Opened, activated, and fully functional, with noticeable wear or scratches.
This condition includes a 6-month warranty.
Covered Warranty Situations
During the applicable warranty period, RenewDrone provides free warranty service for the following quality-related issues that occur under normal use.
Drones
- Unable to take off upon arrival – the drone cannot take off when first used after delivery. Screenshots or a video of the DJI Fly app (or the relevant DJI app for your device) showing the issue are required.
- Gimbal malfunction
- Battery not as described – the battery does not match the condition described by RenewDrone at the time of purchase (for example, a higher cycle count than listed, battery swelling, or failure to charge).
- Damaged upon arrival – the drone is damaged when received, before any flight has been attempted.
Note: For drones damaged upon arrival, an unboxing video is required (see Unboxing Video Requirements below). Damage caused by human error is not covered under warranty.
Handheld Devices
- Cracks on the camera lens
- Blurry recording – footage remains blurry after the lens has been cleaned, any protective film has been removed, and the settings (such as focus, resolution, and stabilization) have been checked. Blurriness caused by a dirty or fogged lens, unremoved protective film, or improper settings is not covered.
- Severe overheating – the device becomes abnormally hot, or shows an overheating warning, shortly after starting to record at low resolution in a normal-temperature environment. Heat generated during long, high-resolution recording or in hot environments is normal and not covered.
- Unable to power on, or, for gimbal-equipped models, the gimbal does not rotate properly
Note: For handheld devices damaged upon arrival, an unboxing video is required (see Unboxing Video Requirements below). Damage caused by human error is not covered under warranty.
Unboxing Video Requirements
To claim warranty service for a product damaged upon arrival, you must submit an unboxing video that meets all of the following requirements:
- The video starts from the unopened outer box and clearly shows the shipping label.
- The video is continuous and unedited, with no cuts or interruptions.
- The claim is submitted within 3 days of the delivery date.
Warranty Remedies & Shipping
Warranty service is provided in the form of repair or replacement. For eligible warranty claims, RenewDrone covers the round-trip shipping costs.
Warranty Exclusions
Free warranty service will not be provided in the following situations:
- The repair request is submitted after the warranty period has expired.
- A valid proof of purchase, receipt, or invoice is not provided, or there is reasonable evidence that such documentation has been forged or altered.
- Damage resulting from unauthorized modification, disassembly, or opening of the product casing, or from failure to follow official DJI instructions or manuals.
- Damage caused by improper installation, misuse, or operation not in accordance with official DJI instructions or manuals.
- Damage caused by operating the product in adverse weather conditions, including but not limited to strong winds, heavy rain, or sandstorms.
- Damage or reliability/compatibility issues resulting from the use of uncertified third-party parts.
- Damage caused by service, repair, or maintenance performed by service providers not authorized by DJI.
- Damage caused by crashes, impacts, water or liquid exposure, fly-aways, or other accidents.
- Consumables and normal wear, including propellers, propeller guards, gimbal protectors, cables, memory cards, filters, bags, and normal battery capacity degradation.
- Cosmetic wear or scratches consistent with the condition grade described at the time of purchase.
- Issues caused by incomplete setup or improper preparation, such as an unremoved gimbal protector, an unactivated device, outdated firmware, an uncalibrated compass, weak GPS signal, or flight restrictions in no-fly zones.
- Firmware modification, or removal or bypassing of flight restrictions.
- Serial number labels that have been removed, altered, or do not match the order.
Warranty Claims
If you experience any quality-related issues during the warranty period, please contact RD customer support directly. Proof of purchase is required for all warranty claims. We may also request photos, videos, or screenshots to help assess your claim.