Return Policy

Thank you for purchasing from renewdrone.com. We strive to ensure you have a positive experience with your purchase and are here to assist you with any return, exchange, or warranty needs.To start a return, please send us email. Items sent back to us without first requesting a return will not be accepted.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Order Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

1. Cancellation Before Shipment

Orders may be canceled within 24 hours of placing the order for a full refund.
After 24 hours, orders may still be canceled before shipment, but a processing fee may apply.

2. Once the Order Has Shipped

Once your order has been shipped, it can no longer be canceled. In this case, you may request a return in accordance with our Return Policy after receiving the item.

3. Refused Deliveries

If a package is refused at delivery, it will be treated as a return. Return shipping fees and any applicable restocking fees may be deducted from your refund.

4. Refund Processing

Orders Not Yet Shipped

If your order has not been shipped, we will process your refund request on the same day once it is approved. The refund will be issued to your original payment method. Please note that the time it takes for the funds to appear in your account depends on your bank or payment provider.

Orders Already Shipped

If your order has already been shipped, you will need to return the item after receiving it. Please contact our customer support team to obtain the return address before sending the item back.

Once RenewDrone receives and inspects the returned item, we will process your refund within 1–3 business days. The refund will be issued to your original payment method. Please note that the time it takes for the funds to appear in your account depends on your bank or payment provider.

If you need to cancel your order, please contact us as soon as possible at support@renewdrone.com with your order number.

Return Policy

Return Service Application:

Aerial drones, industrial applications, handheld photography equipment (30 days from the day after receipt), outdoor power stations (15 days from the day after receipt), and accessories (7 days from the day after receipt) may be eligible for return if they meet one of the following conditions:

1. Open Box products remain unused and unactivated, with no signs of human damage.
2. Like New products have been activated and used, but show no signs of human damage.

Return & Refund Instructions

Please email support@renewdrone.com with your order number and the reason for return. Our customer service team will reply to your email within 24 hours. You can also reach our customer service hotline at +1-726-999-0018. Our team will be happy to assist you. Once your return request is approved, we will provide all relevant information, including the return label.

1. Print the return label sent to your email.
2. Pack the items securely and affix the return label to the outside of the package.
3. After receiving your package, we will process your refund within 3 business days.

Note:

Refunds will be processed using the same method as the original payment. The time it takes to receive your refund depends on your bank or credit card issuer.

We reserve the right to refuse customer return requests in the following situations:

× Return applications submitted after the specified return period from the day after receipt;

× Incomplete return items, missing outer packaging, accessories, gifts, instruction manual, or appearance damage caused by human factors;

× Unable to provide legal purchase proof or receipts during return, or forged or altered documents;

× Product quality issues caused by collision, burning, unauthorized modification, foreign objects (water, oil, sand, etc.), incorrect installation, or improper use not following instruction manual guidelines, rather than product quality issues;

× Torn or altered labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damaged by unavoidable factors such as fire, flood, lightning, traffic accidents, or other force majeure;

× Failure to ship corresponding items within 7 natural days after contacting customer service to confirm return service;

× Other situations described in the policy.

Exchange Policy

Exchange Service Application:

Aerial drones, industrial applications, handheld photography equipment, outdoor power stations (30 days from the day after receipt), and agricultural applications, transport applications (15 days from the day after receipt) may be eligible for exchange if they meet one of the following conditions:

1. Product is found to be damaged during transportation with cargo damage certificate provided by the shipping company;
2. Product is found to have significant discrepancies from the original product description in one or more important aspects;
3. Product is found to have performance defects not caused by human damage.

Exchange Instructions

Please email support@renewdrone.com with your order number and the reason for exchange. Our customer service team will respond to your email within 24 hours.

We reserve the right to refuse customer exchange requests in the following situations:

× Exchange applications submitted after the specified exchange period from the day after receipt;

× Unable to provide legal purchase proof or receipts during exchange, or forged or altered documents;

× Incomplete exchange items or appearance damage caused by human factors;

× No new quality issues found after inspection by technical support department;

× Product quality issues caused by collision, burning, unauthorized modification, foreign objects (water, oil, sand, etc.), incorrect installation, or improper use not following instruction manual guidelines, rather than inherent quality issues;

× Torn or altered labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damaged by unavoidable factors such as fire, flood, lightning, traffic accidents, or other force majeure;

× Failure to ship corresponding items within 7 natural days after contacting customer service to confirm exchange service;

× Exchange requests due to transportation damage without providing cargo damage certificate issued by shipping company;

× Accessories do not support exchange service. If exchange is needed, please return and repurchase.