Support

Frequently Asked Questions

Everything you need to know about buying certified pre-owned DJI gear from RenewDrone — grading, shipping, payments, and returns.

How to Understand RenewDrone's Product Grading System

At RenewDrone, we classify our products into three grades to ensure transparency. Prefer watching a video? Click here.

Open Box

Excellent condition, never activated or used. Original packaging opened. Comes with all original accessories.

How it will look

Excellent condition with no signs of usage.

Battery condition

Excellent

Technical condition

Fully functional — guaranteed regardless of cosmetic condition.

Policy

Additional details

  • Original accessories included
  • Instructions included where applicable
  • Original box, opened
Like New

Excellent condition, fully functional, no scratches or damage. Previously activated and used.

How it will look

Cosmetically like new, free of damage or scratches.

Battery condition

Excellent

Technical condition

Fully functional — guaranteed regardless of cosmetic condition.

Policy

Additional details

  • Original accessories included
  • Instruction manual included
  • Original box, opened
Good

Poor condition, with visible signs of use or scratches. Accessories may be missing or damaged. Not currently for sale.

How it will look

Visible wear and signs of use, including missing or damaged accessories.

Technical condition

Not suitable for sale — unable to fly normally.

Policy

As this grade is not sold, no warranty is provided.

Note — All Like New products are fully unlinked by our staff and ready to use upon delivery. Each unit includes a verifiable serial number.
Does RenewDrone Provide Warranty Service?

We offer a warranty period corresponding to the model number for all drones purchased from RenewDrone. To learn more, please check our Warranty Policy.

How do I Pay for My Order?

We accept various payment methods, including PayPal and credit cards, etc.

How Do I Change or Cancel an Order?

If you need to change or cancel an order, please contact us via email within 1 day after the order is placed. We will then do our best to assist you in resolving the matter.

Kindly note that the refund does not include currency conversion or credit card fees. Once an order has been sent out, we won't be able to handle its cancellation.

Does RenewDrone Collect and Store My Credit Card Details?

We do not collect or store any of your credit card details. All payments are securely processed by either PayPal or your credit card provider, depending on the payment method you choose.

When you proceed to the final step of checkout, you will be redirected to PayPal's secure website. At no point do we have access to your credit card information.

Why Did My Online Transaction Fail?

A few reasons a transaction may have failed include:

  • A problem with the credit card
  • Your online payment gateway settings
  • Incorrect card details provided during payment

Here is a list of actions you could take should the transaction fail:

  • Make sure your debit/credit card details are correct when making a purchase
  • Try using an alternative card or payment method such as PayPal if possible
  • Contact your debit/credit card provider with the error message — they may be able to identify the issue

If you are still having transaction problems, please contact us with the details of the error message.

Is This an Official DJI Store?

RenewDrone is a brand operated by Hong Kong Mingkeming Media Co., Limited. Our site specializes in pre-owned DJI products and is dedicated to becoming the most trusted marketplace for second-hand DJI drones.

RenewDrone is not an official DJI store, nor an authorized DJI dealer, but an independent reseller of pre-owned DJI products.

Are These Drones Bound to a DJI Account?

RenewDrone staff has unlinked the original accounts of all pre-owned drones to ensure that new users can activate and use the devices directly.

Before being officially listed for sale, RenewDrone staff performs a thorough recheck on each batch of drones to ensure that all drones are fully functional and meet the appearance standards.

How Much Is the Shipping Fee?

All items purchased through RenewDrone do not require shipping fees.

How Long Does Delivery Take?

From the order date, we process and ship your order within 1–3 business days. Once shipped, delivery typically takes 3–5 days. During peak seasons or holidays, processing and shipping may take an additional 1–2 days.

For details, please refer to our Shipping Policy.

What Countries/Regions Does RenewDrone Ship to?

Currently, RenewDrone ships to the United States, France, Italy, Spain, and Germany. We plan to expand to more countries/regions in the future.

How Do I Track My Order?

You can check the tracking status of your order using your order number or the email address you provided, through the Order Tracking page.

Why Is the Order Tracking Information Not Updating?

Once you receive a shipping confirmation e-mail, it means your order has been processed and shipped out. If the tracking does not update, it may be due to one of the following reasons:

  • Your order is on its way, but the post office has not yet scanned/processed the package, so its status hasn't updated yet. Please allow a few days, or contact your local post office with your tracking number.
  • Your order has reached your country and is currently being cleared by customs. We're unable to provide updates until customs inspection is complete — timing depends on your country's process.
What Should I Do If My Package Is Lost?

At checkout, RenewDrone offers Seel Worry-Free Delivery protection. If you purchased this protection, Seel will handle claims for lost packages in accordance with their coverage terms.

If you did not purchase this service and believe your package is lost, please contact us immediately. Once all relevant information has been received, the investigation process typically takes 1–3 business days.

What If I Have a Problem After My Order Has Been Delivered?

A timely notification with valid proof will help us resolve your issue as quickly as possible. If you experience any of the following, please contact us within 3 business days of receiving your order, with a detailed description and any relevant information:

  • Items in the package are damaged
  • The items received are not what you ordered, or some items are missing
  • The courier's website shows the package as delivered and signed for, but you did not receive it
Do I Need to Pay Sales Tax on Products Purchased from RenewDrone?

Yes, customers are required to pay applicable sales tax based on the state where the purchase is made.

What Is Your Return Policy?

If you are not fully satisfied with your product, or if there is any problem with your order, please feel free to contact us. We will do our best to assist you promptly. Please review our Return Policy to learn more.

Still have questions?

Our support team is happy to help with anything not covered above.

Contact Us