RenewDrone is a brand operated by Hong Kong Mingkeming Media Co., Limited and is not an official DJI store. However, we are committed to providing 100% authentic products.
Product Authenticity Verification
Every DJI product is equipped with a unique serial number, which can be used to verify its authenticity. After your purchase, you may easily verify the authenticity of your product through the following methods:
- Enter the serial number on the official DJI website.
- Use the official DJI app (e.g., DJI GO) to scan the product's QR code for verification.
Full Refund and Exchange
If the product you purchased from RenewDrone is verified as counterfeit, please contact us immediately. We will provide a full refund or free exchange based on your preference. Our customer service team will assist you with the return or exchange process to ensure your complete satisfaction.
Product Warranty
For used equipment purchased from RenewDrone, we offer a product warranty. For detailed information, please refer to our warranty policy.
Packaging and Accessories
All DJI products are shipped with official packaging and corresponding accessories. We guarantee that each accessory matches the product and is clearly labeled. If you notice any discrepancies or quality issues, please contact us immediately at support@renewdrone.com for assistance.
Unboxing videos